Support services

We offer our customers round the clock on-call support providing peace of mind to organisations operating in regional and remote areas.

Yurika Service Operation Centre (YSOC)

Yurika’s Service Operations Centre service provides a dedicated contact centre solution, delivering monitoring of networks and systems, measuring data, faults and maintenance, coordinates fault rectification and maintains your assets and services on a 24/7/365 basis. Yurika’s YSOC tailors all solutions for clients on a site by site basis. Monitoring of networks and infrastructure down to individual device level with alarms and responses managed, maintenance planned and managed.

Monitor

  • Dedicated SOC Team
  • 24 Hours a day, 7 days a week, 365 days a year
  • Alarm response

Measure

  • Energy analysis
  • Device health
  • Alarm trends

Manage

  • Energy usage
  • Device health
  • Costs

Maintain

  • Regular maintenance of infrastructure
  • Service call schedules
  • Repair of infrastructure / break fix

Yurika works with clients to develop monitoring plans that suit the business requirements of individual sites, or groups of sites. Our solutions can eliminate recurring incidents, proactively prevent problems, and help prevent faults from occurring, contributing to the minimisation of issues in your environment.

Telecommunications_YSOC

Key benefits

In choosing the Yurika Services Operation Centre service, you are benefiting from our broad experience in utility infrastructure, telecommunications, metering and energy management. Yurika partners with Clients to deliver the best outcome of the Clients business.

YSOC is ideal for:

  • Telecommunications Networks
  • Renewables, Solar, Wind, Battery
  • Mining
  • Industrial
  • Metering
Yurika helps deliver North Queensland Data Centre

Communications Network Operations Centre (CNOC) contact details

Phone: 1800 301 662 (within Australia)
Phone: +61 7 3423 9209 (International)
Email:  telecom.support@yurika.com.au

Please read our General Terms for Business Customers. (PDF 237.1 kb)