Support services

We offer our customers round the clock on-call support providing peace of mind to organisations operating in regional and remote areas.

Customers who choose us demand resilient, dedicated, fast and high quality network services that are able to be customised and scaled to business needs.

The Communications Network Operations Centres (CNOC), based in Rockhampton and Townsville, manage our network and provide a first response for any service-related issues. The CNOC provides complete network service management 24 hours a day, 7 days a week.

Yurika helps deliver North Queensland Data Centre

CNOC contact details

Phone: 1800 301 662 (within Australia)
Phone: +61 7 3423 9209 (International)
Email:  telecom.support@yurika.com.au

Please read our General Terms for Business Customers. (PDF 237.1 kb)