Trading terms

If you are providing products or services to us or if we are providing services to your business, there are terms and conditions that apply.

Metering business terms and conditions

Included below are the metering standard set of terms and conditions for directly contracted customers.

Contestable Customer Metering Agreement (Large & Small)

Terms and conditions for our Metering Coordinator, Metering Provider, Metering Data Provider Services including our value integrated services for customers contracting directly with us. They are to be read in conjunction with our Contestable Customer Metering Services Agreement “Schedule”.

Contestable Customer Metering Agreement (Large & Small) (291.3 KB)

Multi Utility Metering Services Agreement (MUMSA)

Terms and conditions for our Multi Utility and Embedded Network Metering including our value integrated services for customers contracting directly with us. They are to be read in conjunction with our Multi Utility Metering Services Agreement “Schedule”.

Multi Utility Metering Services Agreement (MUMSA)

Telecommunications business terms and conditions

Telecommunications General Terms

We will provide you with services on the terms and conditions set out in these general terms, together with the applicable service terms.

General Terms for Business Customers (237.1 KB)

NBN Service Terms

These terms apply if we provide you with NBN services. These terms are a standard form of agreement under Part 23 of the Telecommunications Act.

NBN Service Terms (PDF 119.3 KB)

General business terms and conditions

Purchase Order Terms and Conditions

These are the terms and conditions that apply where there is no procurement contract in place between our business and a supplier.

Purchase Order Terms and Conditions (PDF 219.5 KB)