Yurika’s customer retails electricity and gas to households and businesses throughout a southern state of Australia. They have chosen to nominate Yurika to perform the roles of Metering Coordinator (MC), Meter Provider (MP) and Meter Data provider (MDP) which results in Yurika installing and maintaining all residential metering installations in their jurisdiction.

Yurika was approached by customer to assist in the removal and replacement of legacy card operated PAYG meters that had reached end of life. The customer’s existing product could not be leveraged as it was incompatible with updated residential metering requirements (e.g. remote communications) and the point-of-sale systems supporting the product were being decommissioned.

The customer had a fleet of approximately 20,000 existing installations requiring replacement at residential premises. They had a deadline for replacement within 12 months and requested a tailored rollout plan to suit their needs and the needs of their end customers. They needed to be able to leverage the metering data in order to improve end customer experience through digitization of processes, account visibility and greater control and management via web-based tools.

Yurika installed standard type 4 communication enabled smart meters allowing access to data through market systems. The removal of PAYG meters and installation of Yurika meters was enacted via a tailored rollout plan aligned with the customer schedule.

The project was designed to ensure:

• rollout of the replacement solution was completed before the decommission of the point-of-sale system
• risks were identified, managed, and reported
• change management with the retailer’s end customer was effectively coordinated through a detailed communication strategy.