Customer

Yurika’s customer retails electricity and gas to households and businesses throughout a southern state of Australia. They have chosen to nominate Yurika to perform the roles of Metering Coordinator (MC), Meter Provider (MP) and Meter Data provider (MDP) which results in Yurika installing and maintaining all residential metering installations in their jurisdiction.

Objective

Yurika was approached by customer to assist in the removal and replacement of legacy card operated PAYG meters that had reached end of life. The customer’s existing product could not be leveraged as it was incompatible with updated residential metering requirements (e.g. remote communications) and the point-of-sale systems supporting the product were being decommissioned. The customer had a fleet of approximately 20,000 existing installations requiring replacement at residential premises. They had a deadline for replacement within 12 months and requested a tailored roll out plan to suit their needs and the needs of their end customers. They needed to be able to leverage the metering data in order to improve end customer experience through digitization of processes, account visibility and greater control and management via web-based tools.

Solution

Yurika installed standard type 4 communication enabled smart meters allowing access to data through market systems. The removal of PAYG meters and installation of Yurika meters was enacted via a tailored roll out plan aligned with the customer schedule.

The project was designed to ensure that;

• Complete rollout of the replacement solution was completed before the decommission of the point-of-sale system
• Risks were identified, managed and reported
• Change management with end customer was effectively managed through a detailed communication strategy

Outcomes

Yurika installed 19,552 meters on time and within budget without any safety incidents. 83 potential risks where mitigated or had controls allocated to ensure a safe and efficient delivery.