One of the largest interconnected electricity systems in the world, National Electricity Market (NEM) Metering pans across five Australian states

We are an AEMO accredited Metering Coordinator (MC), Meter Provider (MP) and Meter Data Provider (MDP) for Type 1-4 metering services for business and residential customers.

Leveraging our long-standing relationship in the provision of metering services to large commercial, industrial, generation, electricity retailer and distribution network customers over a 20-year period, we proudly became the primary provider of MC services to a number of retailers in December 2017, as well as many small residential and SME business customers, as part of Power of Choice reforms. Since then, we have successfully delivered significant digital meter rollout programs for our retailer customers, energising and connecting communities across Australia for an electric future.

The NEM covers all Australia except the NT and WA. The NEM includes both the wholesale electricity market and the physical power system used to transport power.

Our NEM metering provides a variety of metering services for both business and residential customers:

National metering installation
– schedule
– dispatch
– field delivery & maintenance
A digital-first customer experience at every step, inclusive of planned interruption notifications
Meter reading
– collection
– processing
– retention
– delivery
Dedicated customer account management
Award-winning 24/7 call centre

NEM customer connections

Within the NEM customer connections area classified as large or small:

  • Large market customers can appoint their own MC and instruct their electricity retailer about the appointment.
  • Small consumers do not currently have an option to engage their own MC and are required to liaise directly with their electricity retailer.
StateLargeSmall
Queensland>=100  MWh<100 MWh
South Australia>=160 MWh<160 MWh
New South Wales>=160 MWh<160 MWh
Australian Capital Territory>=160 MWh<160 MWh
Victoria>=160 MWh<160 MWh
Tasmania>=150 MWh<150 MWh

Generally, sites classified as small are residential premises, however exceptions to this are common. The National Meter Identifier (NMI) classification codes can help you to classify your NMI size.

The above values are based on annual usage. Electricity bills are generally provided in Kilowatt hours (Kwh). A megawatt hour (Mwh) is equal to 1,000 Kilowatt hours (Kwh). Threshold limits are subject to change, please refer to the AEMO for more information http://www.aemo.com.au

For further information on the AEMO guidelines and the requirements of the nominated MC, MP or MDP, please visit the AEMO website http://www.aemo.com.au

For further information on the AEMO guidelines and the requirements of the nominated MC, MP or MDP, please visit the AEMO website http://www.aemo.com.au

Metering Coordinator (MC)

The role of the MC is independent of both the network business and the electricity retailer. As an MC, we’re responsible for appointing the MP who installs and maintains the meter and the MDP who collects customer energy usage data and provides it to the NEM, the electricity retailer and other customer nominated parties.

We make complexity easy for our customers, and once appointed as MC take care of everything to ensure high-quality metering services that meet your needs as well as AEMO requirements. You can nominate us as your MC via your energy retailer.

For further information on the AEMO guidelines and the requirements of the nominated MC, MP or MDP, please visit the AEMO website http://www.aemo.com.au

Metering Provider (MP)

We are an accredited MP which means we can install, commission, gather, and verify data remotely from meters within the NEM market. MP services include the provision, installation and maintenance of compliant metering within the NEM Type 1-4 category.

As an MP, we have proudly led the industry in developing innovative load control and solar metering solutions, while also being an early enabler of remote metering capabilities including disconnection and reconnection services.

For further information on the AEMO guidelines and the requirements of the nominated MC, MP or MDP, please visit the AEMO website http://www.aemo.com.au

Metering Data Provider (MDP)

Our range of MDP services includes data warehousing, data validation, data delivery, and billing services for metering installations within the NEM for meter types 1-4.

Interested in NEM services?
Get in touch with our AEMO accredited metering team to see how NEM can benefit you